Help Desk

1- Help desk on coordination

On-demand field support service for humanitarian WASH coordination practitioners

The Global WASH Cluster (GWC) Help Desk is a field support service for national WASH humanitarian coordination platforms to access rapid support on technical WASH Coordination issues. As part of the GWC Operational Support Framework, the Help Desk works in sync with other field support mechanism including in-country deployments, capacity building, and early warning monitoring.

How we provide support?

1. Rapid on-demand remote support
Through email or skype, users can submit questions or requests for a particular support to GWC staff at the Help Desk. An initial feedback will be provided in 24 hours or less.

2. Capacity building through virtual meetings
Through the Help Desk, users have the option to participate in monthly skype meetings and webinars on priority topics facing WASH humanitarian coordination.

3. Sharing global guidance and best practices
Regular email updates will be sent out to subscribers to the Help Desk with information on the latest WASH Cluster tools, guidance and briefing notes as well as examples of best practices from the field.

Who is the support for?

Anyone directly supporting WASH coordination. This includes WASH Cluster/Sector Coordinators and Co-Leads, Information Managers, National Authorities, Sub-National Coordinators and Focal Points, leads of Technical Working Groups or anyone supporting coordination in a direct capacity.

Topics covered by the Help Desk?

Cluster Core Functions
Information Management
Assessments
Preparedness
Accountability (AAP)
Gap Mapping
Cluster Communications
Humanitarian Programme Cycle
Cluster/Sector Strategies
Inter-Cluster Topics

Connect with the Help Desk

Email

Skype

Mailing List

Send us an email with a question or inquiry of support. Please provide enough information about the request and what type of support is needed. Put “Help Desk” in the subject line when sending your email.

Send all requests to: globalwashcluster@gmail.com

Connect with our skype group to join the global Help Desk Conversation.

Click here to join the Help Desk Skype Group

Join the GWC mailing list to receive regular updates from the Help Desk. In the sign-up form, ensure that you click the box that indicates you want to receive Help Desk Updates.

Click here to join the mailing list

2- Help desk on technical issues

Please visit https://knowledgepoint.org/en/about/