Current response monitoring practices often focus on tracking activities or reach, rather than understanding whether the response is safe, inclusive, participatory and effective. This risks the response being managed to maximise outputs or beneficiary numbers, without understanding whether real progress is being made towards objectives or that commitments to quality are being fulfilled.
Quality Assurance and Accountability Systems (QAAS) are a way of addressing this, while strengthening accountability to the affected population by providing confidence that standards for quality will be met and maintained over time.
QAAS is an ongoing, collective process carried out at the coordination level that provides a way to monitor a WASH response against jointly agreed, contextually relevant framework of quality and accountability standards.
The Global WASH Cluster’s Quality Assurance and Accountability Initiative is developing tools and approaches to support national clusters set up Quality Assurance and Accountability Systems and to link up with other sectors and cross cutting issues (gender, accountability, inclusion…).
All produced documents are on the GWC Coordination Tool Kit website, for more information, please click here.