Operational Support to Countries

Outlined in the GWC Strategic Plan 2016-2020, the GWC partners working through the FST, aim to offer operational support and capacity building to the NHWC Platforms from the Global level, through an efficient, predictable and sustainable support system. This section outlines the nature of support offered by the GWC, and provides guidance on the modalities under which NHWC platforms can request this support. This section will be periodically reviewed based on the feedbacks provided by the FST and identified lessons learnt.

Thematic Areas of Support

AreaRange of support to National Humanitarian WASH Coordination Platforms
Coordination architecture & GovernanceAppraisal and set up of coordination structure, architecture.Appraisal and reinforcement of cluster / sector coordination capacity. Appraisal and strengthening of coordination arrangements and modalities – both inter- and intra-cluster/sector. Support cluster coordination performance exercises.
Information ManagementAppraisal of requirements and development of information management strategies, workplans, and systems. Appraisal and reinforcement of cluster/ sector information management capacity. Strengthening and improving existing information management systems, tools and products.
Emergency PreparednessAppraisal and development of emergency preparedness plans.
AssessmentDesign and implementation of assessment methodologies (secondary data review, primary data collection, core indicators). Appraisal and reinforcement of cluster/ sector assessment capacity. Preparing and implementing Humanitarian Needs Overviews (HNOs) or Joint assessment exercises (eg. MIRA).
Cluster/Sector Response StrategyAppraisal and development of WASH cluster/sector response and monitoring plans.Appraisal and development of strategic operational frameworks. Guidance on Humanitarian Program Cycle (HPC).
AdvocacySupport on the Development of advocacy strategies.Scaling up of NHWC platforms’ concerns to global audiences. Support to resource mobilization strategy development.
Response MonitoringSupport on the development of monitoring systems for the quality of response.
TransitionAppraisal and development of transition plans from cluster to sector coordination.
Technical WASH SupportIdentify area which need to be strength and provide guidance/connecting to organisations and experts who have the capacity to support.

Modalities of Support

Support can be provided to national or sub-national humanitarian WASH coordination platforms following four modalities.

Modality of supportDescription
In-Country Support – Deployed support by a dedicated FST memberDeployment of FST member (coordinator, information manager or assessment specialist) in the country for a period of 1 week up to 2 months – dependent on support requirements. In certain circumstances, an extension for one additional month may be granted. Requests procedures can be found in annex 1 (Requesting Procedure for FST Deployments).
Post-Deployment Support – Remote support to country following in-country deploymentThe FST member who has been deployed in a given country shall continue to provide a post-deployment remote support to this country for an additional guaranteed two-week period. Additional remote support beyond this period will depend on the availability of the FST member and CAST approval.
GWC Helpdesk – On demand remote support on specific issuesNHWC platforms can ask any question related to any area of Operational Support to the GWC Helpdesk and a response will be provided within 24 hours. Request should be sent to globalwashcluster@gmail.comThe Help Desk also provides regular webinar format meeting for coordinators and information managers on selected topics (more information can be found on annex 2).
CAST Advocacy and Operational Support – Secretariat support on high level issues CAST (WASH Cluster Coordinator and Deputy WASH Cluster Coordinator) can provide direct support to national platforms. Specialized support can be provided in the form of advocacy (country or global level), advisory support, CLA engagement and donor engagement. Communication can be through email and/or phone. In-country visits are possible to arrange based on criticality and availability.



Field Support Team (FST)

GWC HelpDesk


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